[PDF.30kn] Hotel Customer Needs, Satisfaction, and Loyalty Analysis of TWD: Travel with Disabilities in Taiwan

Hotel Customer Needs, Satisfaction, and Loyalty Analysis of TWD: Travel with Disabilities in Taiwan

[PDF.th26] Hotel Customer Needs, Satisfaction, and Loyalty Analysis of TWD: Travel with Disabilities in Taiwan

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 | #11581014 in Books |  2012-08-07 |  2012-08-07 | Original language:English |  8.66 x.27 x5.91l, | File type: PDF | 116 pages

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||About the Author|As an assistant professor of Hospitality Management Department, MingDao University in Taiwan, I always encourage my students to take care people who may need more help. I believe this is the core of hospitality and also for a great human being.

With the advancement of medical care and treatment, people live longer than before. By 2030, 71.5 million Baby Boomers will be 65 years and older. At that time they will demand products, services, and environments addressing their age-related physical changes (U.S. Department of Justice, 2005). Moreover, both in the U.S. and Taiwan, elderly people were more likely to report having a disability than younger people. The results indicated that respondents were very loyal ...

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